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Home Error messages HP Designjet 4020-4520

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HP Designjet 4020 and 4520 Printer Series - Front panel messages PDF Print E-mail

HP Designjet 4020 and 4520 Printer Series - Front panel messages

The front panel displays messages of many kinds; some allow you to continue using the printer while others require you to take action before you can continue.
  • If the printer detects a condition of which you should be aware, it displays a message for your information. Examples of information messages are performance limiting conditions and printer maintenance requirements. Once you have read the message you can remove it by pressing the Select key and continue to use the printer.
  • If the printer detects an error, an error code and short message are displayed on the front panel. The following table provides suggested actions to recover from these error conditions:
Code Short message Suggested action
01.3:01 RM2 Not Connected Check the cable at the rear between Roll Module 2 and the Printer is correctly connected.
13:01 Reseat all cartridges Remove and re-insert all the print cartridges. If the problem persists, please contact your customer service representative.
26.0:01 Reseat yellow cartridge The yellow cartridge is not detected, please try to re-install it. If the problem persists, please contact your customer service representative.
26.1:01 Reseat magenta cartridge The magenta cartridge is not detected, please try to re-install it. If the problem persists, please contact your customer service representative.
26.2:01 Reseat black cartridge The black cartridge is not detected, please try to re-install it. If the problem persists, please contact your customer service representative.
26.3:01 Reseat cyan cartridge The cyan cartridge is not detected, please try to re-install it. If the problem persists, please contact your customer service representative.
27:03 Restart the printer. If problem persists, call HP support. An error has been detected during printhead detection. Reseat all the printheads. If the problem persists, please contact your customer service representative.
38.1:01 Stacker communication error

Check connections
No communications have been received from the stacker. Check that the stacker is switched on and connected to the printer. If necessary, you can remove the stacker completely and continue printing without it (if printing has not started yet) or cancel a half-printed job and restart. If you cancel a half-printed job, the paper will be cut, and ejected when the stacker is restarted.
38.2:01 Status mismatch. Reset stacker. The stacker has been switched off and on in the middle of a print job. The job is automatically canceled, the paper is cut and ejected.
39:01 Input rollers 1 and 2 need cleaning. Press Enter to quit, or Cancel to continue. Clean the input rollers.
61:01 Wrong file format. The printer cannot process the job. The file format is wrong and the printer cannot process the job. Check the graphic language setting of your printer. If you are sending PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and the application. Check for the latest firmware and driver releases.
61:04.1 Update system software (firmware) Even if you have the latest version installed on your printer, you are recommended to repeat the update process to clear this error.
61:08.1 File with password cannot be printed. Resend this file without password protection.
62:04 Restart the printer. If problem persists, call HP support. An error has been detected with the parallel port. If the problem persists, check for the latest firmware release.
63:04 Restart the printer. If problem persists, call HP support. An error has been detected with a LAN port. If the problem persists, check for the latest firmware release.
64:04 Restart the printer. If problem persists, call HP support. An error has been detected with the USB port. If the problem persists, check for the latest firmware release.
66:08 Please resubmit the job as the paper type has changed The paper type has changed since the job was submitter. The job cannot be printed on the paper that is loaded; please resubmit the job or change the paper.
71:03 Restart the printer. If problem persists, call HP support. Out of memory failure. You are recommended to remove any unnecessary files from the hard disk using the Embedded Web Server.
76:03 Restart the printer. If problem persists, call HP support. The hard disk is full. If the problem persists, you are recommended to remove any unnecessary files from the hard disk, using the Web server.
77:04 Restart the printer. If problem persists, call HP support. The Embedded Web Server does not seem to be working. If the problem persists, check for the latest firmware release.
79:04 Generic firmware error. Turn off the printer and disconnect the power cord. Reconnect the power cord and switch on the printer. If the problem persists, check for the latest firmware release.
81:01 Possible paper jam A paper jam has been detected within the printer.
83.y:1x Stacker internal error

Reset stacker
The print job is automatically canceled and cut. Switch the stacker off and then on again. If the problem remains, remove the stacker and continue printing without it.
84.1x:01 Possible paper jam A paper jam has been detected in drawer 1.
84.2x:01 Possible paper jam A paper jam has been detected in drawer 2.
86:01 Possible paper jam A paper jam has been detected in the platen area.
  Stacker communication error. Check connections. No communication received from the stacker. Connect the stacker or turn it on.
  Stacker disengaged. Attach it to printer. Switch off the stacker, attach it to the printer, then switch it on again. Check that the height of the stacker is correctly adjusted.
  Stacker full of media Remove the accumulated pile of paper from the stacker.
  Stacker paper jam Remove the accumulated pile of paper from the stacker. Turn it off and then on again.
If your printer front panel is displaying an error code which is not in the list above, try the following: restart the printer and/or check to make sure you have the latest firmware and driver versions. If the problem persists, contact your customer service representative.
 

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